Frequently Asked Question

What is marzipan?

Marzipan is a Scandinavian sweet delicacy. Authentic marzipan is always made of almonds. Marzipan is a mix of  the finest almonds and organic sugar. The mix can be molded into almost any shape you want, the shape can be sculpted covered with chocolate, edible gold, silver or painted resulting in an edible decorative gourmet treat.

Do you use nuts in your products?

Yes our product contains almonds, usually between 40 to 70%.

Is your product suitable for vegetarians?

Our product is 100% vegetarian, it is also trans- fat, cholesterol and gluten free. It is also Vegan.

Can you help me choose a product?

You can browse our web store. Should you not find what you like, please contact us and we will help you find the marzipan design that is suitable for your needs.

Do you offer special packages for weddings, birthdays, parties & corporate events?

Yes! Please call +91 96996 41112 or email info@nordickandie.eu us so we will be happy to discuss your needs.

Will my Marzipan delicacy look exactly like the one in the picture on your website?

Since all our delicacies are done by hand, each one is an individual creation and may not appear exactly as it does in our example photos. But we try our best!

How do I place an order?

Browse our webpage and add to the shopping cart the item you would like to buy. Then click the checkout button, select your shipping destination, you will then be asked to fill in your billing address details and the delivery address. Our current shipping partners deliver only from monday to friday.  You will then be forwarded the secure payment provider CCV Avenue where you insert your credit card details. A success page will confirm your order. Also you will receive an email from us confirm your about purchase from our store.

What is your return policy?

Due to the nature of our products, we do not accept returns or issue refunds. However, we want all customers to be 100% satisfied with their Nordic Kandie experience. If for some reason you are unsatisfied, please contact to us within 24 hours of your purchase and we will do our best to address your concern.

How do I store the marzipan?

The best way to store the marzepan is to keep it refrigerated or in a cold air-conditioned room. Since we use high quality Belgian chocolate subjecting it to heat is not permissible. The marzipan should not be frozen.

Can I place an order & have it delivered to a different address?

Yes. After you proceed to checkout and fill in your billing address details you can also see delivering address.

When will my order be sent?

Once we receive your order the marzipan will be made and shipped to you within 48 hours (Monday to Friday). However in case of special occasions/celebrations we would try our best to ensure delivery will be done on based upon instructions.

How long will it take before I receive my marzipan?

After you place your order the marzipan will be made and shipped usually within 48hrs. ( Monday to Friday) – (Terms vary for special occasions like Valentine’s Day etc).

How will my marzipan travel?

We take great care in packaging the marzipan so that it is delivered to you in perfect condition. Should you discover any problem with the marzipan upon delivery please contact us.

What methods of payment do you accept?

We accept Visa, MasterCard, Maestro, and American Express. Our shipping partners- Bluedart offer cash on Delivery- however kindly note that this is a service from the courier company and not Nordic Kandie.

Are my credit cards details secure?

Yes. Credit card transactions are processed through CCAvenue. CCAvenue payment processing service supports nationally (India) recognised security checks including: Card Verification Value(CVV2), Card holder authentication (Verified by Visa and MasterCard Secure Code).

What about privacy?

Nordic Kandie is committed to protecting your privacy; we do not sell, trade, rent or pass your personal information to others. For more information visit our Privacy page. Can I check the status of my order? To check the status of your order please emails us at sales@nordickandie.eu kindly include your name and order number.

Are you open all year?

Yes, we are open 365 days per year

How do I contact you?

For anything that you would like to know email us info@nordickandie.eu or use WhatsApp +91 96996 41112

How long will the marzipan last?

The marzipan will last up to 180 days.